Can I cancel my order?
We do not allow any cancellation of order.
Can I amend my order?
You may amend your order as long as before final cut off time, please contact our customer service to proceed further.
How is my order confirmed?
Once you’ve successfully checked out, you’ll receive an email, detailing all the items and quantities of your order.
What if some goods are missing or damage from my order?
Notify us via email [email protected] within 24 hours you received your order with proof of picture (apply for damage item).
What if I bought the wrong item, can I return it?
We do not accept any returns or exchange of items for wrong purchases.
What if some items in my orders are out of stock?
Our team will notify you in advance and process to a refund.
Where does Creek Valley Farm deliver to?
For fresh products, we cover most areas of Klang Valley and Kuala Lumpur.
For other products, within West Malaysia according to our courier company coverage areas.
Please refer to our Delivery page for available postcodes listing.
What is your delivery schedule?
For Klang Valley and Kuala Lumpur, Every Mon and Thu, delivery period is between 5-9pm.
For Other areas, following courier company schedule.
Please refer to our Delivery page for available postcodes listing.
What are your delivery charges?
For Klang Valley and Kuala Lumpur, Flat Rate RM10
For Other areas. Flat Rate RM35
There will be an additional RM8 processing fee if the total order is below RM50.
Can I choose to pick up my own order?
Yes, you can pick up at our pick up points. Please refer to our homepage and scroll down to Our Pick Up Points section for the details.
Is there any minimum order for self pick up?
No. However, there will be an additional RM8 processing fee if the total bill is below RM50.
Where can I self pick up?
Please refer to our homepage and scroll down to Our Pick Up Points section for pick up location.
Can I choose a specific timing for self pick up?
Please refer to our homepage and scroll down to Our Pick Up Points section for self pick up timing.
How to I select specific location that I want to pick up?
You will be able to do that on checkout page.
What are the available payment methods?
We accept Debit/Credits Cards, Online Bank Transfer and eWallet (Grab Pay, Shoppe Pay, TNG and Boost).
Can I pay by cash?
No.
How secure are my payment details?
All our payment are made through iPay88 (one of the leading payment gateway services in Malaysia).
How subscription plan work?
You do ONE time purchase to enjoy our products and services within EXTRA benefits for a selected period of time.
Can I cancel subscription plan?
We do not allow any cancellation of plans. Once subscribed, you may enjoy the benefits until expiration date.
Can I extend my plan?
We do not have this option at the moment.
