Can I cancel my order?
We do not allow any cancellation of order.
Can I amend my order?
You may amend your order as long as before final cut off time, please contact our customer service to proceed further.
How is my order confirmed?
Once you’ve successfully checked out, you’ll receive an email, detailing all the items and quantities of your order.
What if some goods are missing or damage from my order?
Notify us via email [email protected] within 24 hours you received your order with proof of picture (apply for damage item).
What if I bought the wrong item, can I return it?
We do not accept any returns or exchange of items for wrong purchases.
What if some items in my orders are out of stock?
Our team will notify you in advance and process to a refund.
Where does Creek Valley Farm deliver to?
We deliver to West Malaysia, as long as within JNT coverage.
What is your delivery schedule?
Delivery schedule is following JNT operation hours.
What are your delivery charges?
Flat Rate RM20.
What are the available payment methods?
We accept Debit/Credits Cards, Online Bank Transfer and eWallet (Grab Pay, Shoppe Pay, TNG and Boost).
Can I pay by cash?
No.
How secure are my payment details?
All our payment are made through iPay88 (one of the leading payment gateway services in Malaysia).
How subscription plan work?
You do ONE time purchase to enjoy our products and services within EXTRA benefits for a selected period of time.
Can I cancel subscription plan?
We do not allow any cancellation of plans. Once subscribed, you may enjoy the benefits until expiration date.
Can I extend my plan?
We do not have this option at the moment.
We are only using JNT as our service provider starting from Feb 2022, because they are doing the best at our area accordingly to our past experiences.
Once handover to courier service provider, will takes about 2-3 days to be delivered, unless uncontrollable incidents or you are located in East Malaysia.
If the plants are received are found to be dead, we offer 2 options:
Opt 1: Replace the plant to you on your next order.
Opt 2: If you do not wish to place a new order, please in touch with our customer service to request gift card credits which is same value as the plant you purchased (shipping fee is bear by buyer).
IMPORTANT NOTES:
- Each plant is unique, the plant you receive may not be the same colour or shape as the picture. The colour of the plants will fade and their leaves may fall during transit which is normal. However, they will recover in a sunny, well-ventilated environment paired with good care.
- Typically, plants can survive for a week during shipment but there is NO GUARANTEED. Therefore, delivering with courier service as shipping method will be at buyer own risk.
- For West/East Malaysia, we will not be liable for any damages incurred by the courier service. Eg: delivery delayed, parcel held by customs, parcel returned, loss or damage.